After-Sales Services
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping
1. Do you offer any discount coupons?
- If you subscribe to our newsletter, you will receive 10% off your first purchase. You will also be the first to know about promotions and discounts. Sign up now!
- Please pay close attention to the promotion activities on our website to get a discount code.
2. What are the accepted payment methods?
Paying by PayPal, Klarna and credit card is accepted.
3. Do you offer free shipping?
We will deliver for free, except for some remote areas. The actual area can be seen on the order checkout page.
4. When Will It Be Shipped?
- North America: Shipped within 2 working days after ordering, arrives in 3-5 working days
- Europe: Shipped within 2 working days after ordering, arrives in 3-7 working days
- South America: Shipped within 2 working days after ordering, arrives in 5-10 working days
- China: Shipped from China warehouse, arrives in 7-10 working days
5. How To Check Order Status?
- Your current order status is displayed on the My Orders and Tracking page.
- Contact kitty@PartyDreamlands.com for further help.
Product
1. Do you provide wholesale business?
Please click on contact us button to get more information
2. Don't know how to use the equipment?
Each product is equipped with a detailed manual, you can install and use the equipment according to the manual, you can also consult the use of online.
3. Does it have warranty?
All Party Dreamlands equipment have 100 day free warranty for free.
Return & Refund
1. Can I return my product?
Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.
2. Free returns available?
Disclaimer:The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:
Terms that apply to free returns:
1. The product cannot be used normally after receiving it.
2. We sent you the wrong product.
3.The product you received is defective.
Terms that do not apply to free returns:
1. You no longer want it or like it.
2. The product is not suitable.
3. The product came too late.
4. The product does not come with an instruction manual.
5. The product is damaged due to unnatural reasons.
3. How soon can I receive a refund?
Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.
Beware of Scams and Phishing Websites
1. how to identify A phishing or scam website？
- Verify the Website URL: Our official website is www.partydreamlands.com. Any other domain is not affiliated with us.
- Check for Secure Payment Methods: We only process payments through trusted providers. If a site asks for unusual payment methods (such as wire transfers or gift cards), it is likely a scam.
- Confirm Emails from Us: Official emails will come from an kitty@PartyDreamlands.com address.
- Order Confirmation Emails: Customers who place an order through our official website will receive an order confirmation email from us. If you do not receive one, please contact us to verify your order.
2. What to do if you encounter a scam website？
- If you come across a suspicious website or receive an email pretending to be from partydreamlands, please report it to us immediately at kitty@PartyDreamlands.com.
- If you have entered personal or payment information on a fraudulent site, contact your bank or payment provider as soon as possible.
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