Refund Policy

Customers can request an order cancellation within 24 hours after placing an order by email or phone with the Party Dreamlands official store.

However, if the product has already been shipped, a $25 intercept fee will be charged.

Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.

If the product was not delivered or lost, please immediately Contact Us.

If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.

Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost with two options below:

1. RMA Provided By Party Dreamlands Customer Service

Once the item is received at warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.

2. Self-Paid Return

Please contact Party Dreamlands Customer Service to get return details.
If 30 days have passed since the purchase, full refund cannot be offered and the shipping cost for return will be paid by customer.

NOTE: For products that have been used, we reserve the rights to refuse the return.

Please contact Party Dreamlands Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization (RMA) number for return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please follow the instructions guided by Party Dreamlands service on how to properly pack and return the product safely.

For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.

For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.

Refund will be processed within 14 business days after the product is returned to warehouse with a refund notification to customer email address.

Note: Please contact us if the refund is not received within 14 business days.

📮 kitty@PartyDreamlands.com
☎️ +86 18026420349

* Party Dreamlands may reserve the right for the modify and final explanation.